Category Archives: Help + Info

Caring for your Scarlet Robin Jewelry

Information can be empowering and will often set us free…but this post isn’t nearly as dramatic!  We simply want to pass on a friendly reminder about the plethora (love that word!) of information to be found on Scarlet Robin’s Help + Info page.  You can find out about our standard shipping time, how your order will be shipped, and even what steps to take for replacing a broken chain.  All wonderful information, right?  But if there is truly empowering content to be found, it would most certainly be the cleaning tips!  Still too much drama?  Okay.  Here is a quick recap:

* Store each piece in its own baggie with an anti-tarnish tab.
* Periodically wash jewelry with soap and warm water, then dry thoroughly.
* Pieces with only silver can be rubbed with #0000 steel wool to remove tarnish and restore the beautiful hand finished look.
* Copper, gold and bronze components have been sealed with a flexible and durable coating to protect them from wear.  Please avoid all polishing products.

Feel free to continue to wear your Scarlet Robin piece daily, heck, you can sleep with it if you want (we sure do).  Just be sure to give it a little TLC here and there to keep it luminous and beautiful.

Feel like sharing a photo of your favorite Scarlet Robin piece?  We would love to see it on our Facebook page or in our Twitter feed! (@scarletrobin)

Happy cleaning!


Chain Upgrades

Sometimes you just desire a little extra boost for a special piece of jewelry. We have some great optional chains that can take your purchase to the next level. Whether it’s making the accessory a bit more luxe, or adding length, these chains are all fabulous upgrades. Often you will find these upgrades listed as options right on the item page, but if not, please send us an email with your request.

Camilla Cut Ball chains are similar to regular ball chains in how they drape, their excellent durability and modern feel. These chains can be requested as alternates on many designs at no charge, and for a slight upgrade fee on others. We regularly stock 18”, and can order 16”, 20” and 24”. See it here.

This Rolo Chain is my favorite chain. Of. All. Time. The only thing that would make it better would be making it from solid 18K gold. Which would cost $10,000. It’s long and it holds my favorite tags. Plus it’s heavy and feels oh, so luxe. It’s perfect for larger pieces, and especially excellent for multiple tags. The 24” length makes it perfect for layering as well.

A silver Butterfly Twist chain adds sparkle, richness and visual weight to your necklace. It is a thick chain, and it’s shine lights up certain designs particularly well. We stock 18”, but can order 16” as well.




The Gold Ball Chain has all the great features of our silver ball chain (link to Basic Chain Blog), with the warmth and richness of gold. It is available in 16”, 18” and 24” lengths. We regularly stock 18” and often 24” as well.  Although it doesn’t come standard on this tag, you can see it’s excellence in action.

This delicious Gold Rope Chain adds serious weight and class to your gold jewelry. For any pendant 1” or larger, this chain is a fabulous upgrade that will knock your socks off.



For gold tags, and other pendants (1” or larger), this long chain (24″) elevates a beautiful piece of jewelry to a spectacular one. A long chain rests lower on the chest, allowing the wearer to readily see the tags all day long!


We have a great supplier, so if you have a specific type of chain in mind that you’re not seeing here, please let us know. Nothing is more important to Scarlet Robin than your satisfaction, and we are constantly on the alert for the best new chains!

-xoxo, Jen





How to Wear Silicones

Scarlet Robin silicone bracelets are enormously popular with everyone from little girls to grammies. These stretchy, comfortable and durable black bracelets offer a modern take on classic charm bracelets, and are surprisingly versatile.

Here’s the DL on SR Silicones.

Q: What’s the best way to wear these bracelets?

A: While you certainly can wear each bracelet separately, we recommend snapping them end to end and wrapping as a continuous length. This allows for more flexibility in terms of conforming to your wrist’s precise size, prevents strain on the snaps and keeps the set together.

Q: Can I order silicone bracelets in multiple sizes?

A: The short answer is no. While our manufacturer only offers these in one size, there are ways to make the bracelets a bit larger if that’s what you need. By linking the bracelets end to end, you can create a bit more space throughout the set. If this doesn’t provide enough wiggle room, we can attach the charms to 16” silicones, which can then be double-wrapped as 8” bracelets. This solution has pleased many customers. With this option, we recommend adding sterling silver bead stops to hold the charms in place (see below).

Q: Is there any way to make the charms stay in the center of each bracelet?

A: During normal wear, the charms on these bracelets, whether single or multiple, migrate to the underside of the wrist, and congregate near the snaps. To make them stay on the stop of the wrist requires bead stops on either side of the charm set. We use sterling silver beads that wrap around the silicone, preventing the charms from sliding freely on the bands.

It’s purely personal preference whether you want the charms stationary or free-sliding. Our staff is about evenly split on the topic! I’m a definite yes.

Q: How do I put the bracelets on?

A: We recommend gently stretching the fully closed (snapped) bracelet over your hand, rather than open and closing the snap each time you put the bracelet on and off. As most customers wear more than one, we recommend snapping the bracelets end to end, wrapping your wrist in one continuous loop, then snapping the free ends. (see photos)

Q: Can I add more charms to a single bracelet?

A: Without adding the optional bead stops, we recommend no more than 3 charms (metal or bead), per bracelet. By adding 3 silver bead stops, 2 distinct segments are created, which can each hold 2 charms.

Q: How should I take care of the bracelets?

A: We generally tell customers that not much is required to care for these bracelets. We wear them running, at the beach, in the shower—for weeks at a time without removing them. However, it would be wise to use care when snapping and unsnapping the bracelets. If you put the bracelets on and off without using the clasps, be as gentle as you can when stretching the silicone.

To care for silver charms, use very fine steel wool to rub away tarnish as often as needed.


Emails from our Customers, Questions and Answers

We welcome any and all emails from our customers.  Among our favorites are the ones that contain phrases like ‘my wife was thrilled’ or ‘you exceeded my expectations, thank you’.  What may be surprising are the number of emails exchanged to get to that point.  So we thought it was time to start sharing the most common questions and their answers.  We hope this not only saves you time but gives you the knowledge you need for ordering something that will be treasured.

Question: “Mini double stack love my kids necklace: Is it possible to have 6 lower case letters on the smaller disc? From the picture it appears that there would be enough room.”

Answer:  We receive this question quite often regarding many of our personalized pieces.  The first thing to remember is that photos can be deceiving.  We do our best to fit as many characters on a piece as humanly possible, however there are always exceptions.  Sometimes we can eek out enough space to add another letter if the name contains ‘skinny’ letters.  Skinny letters such as i’s, l’s, and t’s take up less space than ‘fat’ letters like m’s, b’s, and g’s.  So ‘jillian’ will take up less space than ‘braydon’.

If you know you are dealing with a name chock full of ‘fat’ letters, don’t be dismayed.  Many of our designs have the option to add a name on a second (or third) disc or come in a couple different sizes.  Remember, you can always contact us through our Facebook page or by dropping us an email at  The awesome folks in customer service will gladly point you in the right direction!

We look forward to making you something special!

Jenifer + Jillian